Cancellations, Returns (Refunds, Exchanges)
Cancellations due to customer convenience (before product shipment)
Conditions for response
If the status of your purchase history is "Confirmed by store," "Preparing for shipment," "Waiting for payment method change," "Waiting for payment procedure," or "During payment procedure," and you contact us by phone or email within the response period below.
- We will accept cancellations before the product is shipped. Please contact the store within 48 hours of order confirmation.
- After 48 hours, changes to orders and cancellations will not be accepted.
Refunds due to customer convenience
We will issue a refund if the following conditions are met.
Conditions for response
As a general rule, we will only respond to unopened and unused items that have been contacted by email within the response period.
- Please note that we also accept inquiries by phone.
- After replying, please send us the tracking number or photo.
- For clothing and fashion items, the response period is limited to contact within "the day after the product arrives."
Applicable period
If you contact us within 3 days after the product arrives.
Refund amount
Product price (shipping costs charged separately)
Return shipping costs
Customer's responsibility
Fees
Separate shipping costs and a flat return fee of 800 yen (1,000 yen for purchases over 10,000 yen, 2,500 yen for returning 5 or more items) will be borne by the customer. Please inform us by email if you wish to bear these costs.
- After replying, please send us the tracking number or photo.
- As a general rule, we will only respond to inquiries made by email.
- Please note that we also accept inquiries by phone.
Exchanges due to customer convenience
We will exchange the product if the following conditions are met.
Conditions for response
As a general rule, we will only respond to unopened and unused items that have been contacted by email within the response period.
- After replying, please send us the tracking number or photo.
- As a general rule, we will only respond to inquiries made by email.
- Please note that we also accept inquiries by phone.
Payment due to product defect
We will issue a refund if the following conditions are met.
- Not covered by defect warranty: 1. Pen marks remaining on the back of some rugs 2. Slight odor [The odor will disappear if aired in a well-ventilated, shaded area for 1-2 days].
Applicable period
If you contact us within 3 days after the product arrives.
Refund amount
Product price
Fees and return shipping costs
Store bears the cost
- As a general rule, we will only respond to inquiries made by email.
Exchanges due to product defect
We will exchange the product if the following conditions are met.
- As a general rule, we will only respond to inquiries made by email.
- Please note that we also accept inquiries by phone.
Contact for cancellations, refunds, and exchanges
Inquiry form
Please contact the store via "To Shop" in your inquiry history.
- As a general rule, we will only respond to inquiries made by email.
- Please note that we also accept inquiries by phone.
Not covered by defect warranty: 1. Pen marks remaining on the back of some rugs 2. Slight odor [The odor will disappear if aired in a well-ventilated, shaded area for 1-2 days].